Frequently Asked Questions

All pets must be old enough to have received the rabies vaccine; which is usually around 14 to 16 weeks old.

We request that you bring your pet's food so there is no tummy upset during their stay. Other than food we can provide your pet with plush bedding, bowls, slow feeder dishes, treats, peanut butter, leashes and chew toys. Please check our boarding page for more info on what items your pet can bring for their stay.

No, your pet does not need to be spayed or neutered in order to participate in group play. Your pet would be placed in a custom playgroup without any other intact males or females. Unaltered pets are always marked in our software system so we know who can or cannot play together. If your pet stays during their heat cycle they will NOT be eligible for group play and will receive walks or individual playtime in one of our large yards.

Yes! All people friendly pets are welcome to use any of our services. We offer individual playtime as well as walks for our furry friends who prefer to socialize with people.

No. At this time we do not have live webcams to view your pet in their boarding accommodation, however we do post pictures of our pet patrons on our Facebook twice daily.

Yes! We have both a security system and fire alarm/sprinkler system that is linked directly to the Lake Forest Fire Department. In the case of an emergency both facility managers and the business owner are contacted immediately if either alarm were to go off.

No. We currently have staff on site from 7am to 6:30 pm. Most of our staff are off site by 6:30pm as we close at 6pm. 

Yes! All of our boarding pets are kept inside overnight. Each pet is inside of their locked accommodation by 6:00pm. Pets will not have access to their outdoor spaces unless a pet care specialist takes them to an outdoor run/yard.

As much as we LOVE to play outside when it's too cold or wet we play indoors and take our furry friends for multiple walks throughout the day.